We have been notified that Hampton Terrace has won the 2011 Talk of the Town Award for Customer Service in the category of Lenox Bed and Breakfasts. There are about 25 B&Bs eligible.
To quote their announcement:
The Talk of the Town News rating system is based on countless hours of research and almost 1 million online user reviews. Our researchers spend thousands of hours monitoring all online ratings and feedback to calculate a fair and unbiased score. Ratings are calculated based on consumer-review websites and blogs, social networks, business rating services and other award information to determine the top companies across the country.
This award is due to our guests, who have posted 288 Trip Advisor reviews on-line, giving us a 98+% "satisfaction index score." 249 of those reviews gave us a 100 out of 100.
Our guests give scores separately for value, rooms, location, cleanliness, service and sleep quality.
Since this award is based solely on unsolicited guest reviews and feedback, we want to express our sincere appreciation to our loyal guests and hope to see you all back soon!