We give all the credit to you, our guests...with extreme appreciation. Hampton Terrace has earned a 2010 TripAdvisor "Certificate of Excellence."
With over more than 300 reviews, you have made us #1 in Lenox for years...with a "satisfaction index" of 99.3 over the last 6 months and 98.8 over the last six quarters.
This is a full six points over the average score in Lenox....which many, including USA Today and BedandBreakfast.com consider the highest concentration of upscale inns in the country.
TripAdvisor is far-and-away the #1 source for evaluating lodging properties. 400,000 properties are listed with 45+ million reviews. Reviews are posted anonymously...and everything is accepted, unless fraud can be proven. It is the ultimate empowerment of the traveling public.
Google considers public-offered content...especially reviews...the most relevent social interaction possible. Therefore a MULTITUDE of travel-rating platforms have been created....but TripAdvisor has become the Facebook of this genre. At this point, there is such a critical mass at TripAdvisor that the race is over.
And the lodging industry fought it. Obviously. Transparency has changed the face of travel. No longer can someone renting out their spare bedroom pass themselves off as an inn. No longer can the flea-infested motel on the side of the road take your money without remorse, knowing that there are plenty of drop-ins after you. Now you....on your computer or on your phone..have the ability to see what percentage of guests before you posted "do not recommend."
Nowhere has this been most felt than the bed and breakfast industry. There are tens of thousands of b&bs and inns. You have expectations...and frankly until now...some of those properties had no way to fill them, and you had no recourse. Ask for your money back? Contact the local BBB?
Now your negative review is feared by every one of them who hopes to stay in business. Their options are to close, or upgrade. You win.
Several weeks ago I covered this subject in Romantic Getaways: Four Ways to Pick the Perfect Inn or B&B.
I also covered the subject of b&b stereotypes in Nailed It! Parks and Recreation's Take on B&Bs.
So, thanks again to you....our guests for your feedback, positive and negative. We ask for your opinions, and we do act on constructive comments.